registration support

Please review all the information below to make sure your registration experience is a good one!

Do all of these things to ensure your registration experience is a good one!

Create/Update Your Account
New? create one!
Returning? Update billing info, contacts, and student profiles for a faster checkout.
Choose the right class!
- Classes are grouped by age and ability.
- New swimmers start in Splash for their age group.
- Advancement to Shark requires meeting benchmarks confirmed by an H2O teacher.
- Returning swimmers: check your last term’s recommendation.
- If you’ve taken time off, review our class descriptions and your student’s profile benchmarks—they may have aged up.
- Unsure? Contact us!
Determine your registration date!
Returning families will have access to priority registration.
Pick your classes!
- Review the schedule and select a few options
- Once in your cart, you have 15 minutes to checkout (the timer resets with each added class)
- Can’t get your preferred class? Join multiple waitlists and our system will notify you if a spot opens up!

Requests vs. Enrollment

Request (WAIT): You’ve asked to be on the waitlist for that class.
Request (ACTIVE): You’ve asked to enroll, but you’re not confirmed.
Requests ≠ enrollment. You won’t be charged until enrollment is confirmed.
If a class only allows requests (not enrollment), it means the class if full, or your swimmer doesn’t meet the age or Shark requirements (or both).

Waitlist Process

Step 1: Submit a request to join the waitlist.
Step 2: H2O will approve if your swimmer meets age/benchmark requirements.
Step 3: If a spot opens, you’ll be notified.
Step 4: You have 24 hours to claim the spot before it’s offered to the next family.

Policies

For details on payments, cancellations, makeups, and more, please review our policies